Privacy policy

Last updated: July 17, 2026

This Privacy Policy ("Policy") explains how Zelena Energija ZFOS DOO ("Company", "we", "our", or "us") collects, uses, stores, protects, and processes personal data when you visit zelenergija.me, contact us, purchase our products, or use our services.

We respect your privacy and are committed to protecting your personal data in accordance with the applicable laws of Montenegro and, where applicable, internationally recognized data protection principles.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The controller responsible for processing personal data is:

Zelena Energija ZFOS DOO

E-mail:

info@zelenergija.me

Website:

https://zelenergija.me

The Company acts as the data controller for personal information collected through this website, customer inquiries, quotations, orders, contracts, and related services.

2. Personal Data We Collect

Depending on how you interact with us, we may collect different categories of personal data.

Information You Provide

You may voluntarily provide information including, but not limited to:

  • full name;
  • telephone number;
  • e-mail address;
  • installation address;
  • billing address;
  • delivery address;
  • information about your property or project;
  • information regarding the requested equipment;
  • messages submitted through contact forms;
  • documents or photographs you choose to send;
  • any additional information necessary for preparing quotations or performing contractual obligations.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • browser language;
  • pages visited;
  • date and time of access;
  • referring website;
  • browsing activity;
  • cookies and similar technologies;
  • website performance logs.

3. How We Use Your Personal Data

We process personal data only for legitimate business purposes.

These purposes include:

  • responding to inquiries;
  • preparing quotations;
  • processing orders;
  • concluding contracts;
  • supplying equipment;
  • arranging deliveries;
  • performing installation works;
  • providing warranty support;
  • providing maintenance services;
  • communicating with customers;
  • processing payments;
  • complying with legal obligations;
  • improving our website;
  • analysing website traffic;
  • maintaining website security;
  • preventing fraud;
  • fulfilling contractual obligations.

4. Legal Basis for Processing

We process personal data on one or more of the following legal grounds:

  • your consent;
  • performance of a contract;
  • compliance with legal obligations;
  • our legitimate business interests, provided that such interests do not override your rights and freedoms.

5. Sharing Personal Data

We do not sell, rent, or commercially disclose personal data to third parties.

Where necessary, personal data may be shared only with:

  • delivery companies;
  • payment service providers;
  • equipment manufacturers for warranty claims;
  • authorised service centres;
  • government authorities where required by law;
  • cloud service providers supporting our business operations;
  • professional advisers where legally necessary.

Personal data is shared only to the extent required for the specific purpose and subject to appropriate safeguards.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by the applicable laws of Montenegro.

Retention periods vary depending on the type of information and the purpose of processing.

For example:

  • information relating to prospective customers may be retained until negotiations are concluded or consent is withdrawn;
  • customer information may be retained for the duration of the contractual relationship, warranty period, and any statutory retention period;
  • accounting and tax records are retained for the period required by applicable legislation;
  • website logs and technical records are retained only for the period necessary to ensure website security, reliability, and proper operation.

Once the applicable retention period expires, personal data is securely deleted or anonymised unless further retention is required by law.

7. Data Security

We implement appropriate technical, organisational, and administrative measures to protect personal data against:

  • unauthorised access;
  • accidental loss;
  • destruction;
  • alteration;
  • disclosure;
  • misuse.

These measures may include:

  • encrypted HTTPS connections;
  • restricted staff access;
  • authentication and access control procedures;
  • secure cloud infrastructure;
  • regular backups;
  • monitoring and security updates.

Although we strive to use commercially reasonable security measures, no method of transmission over the Internet or electronic storage is completely secure. Therefore, absolute security cannot be guaranteed.

8. Your Rights

Subject to applicable law, you may have the right to:

  • obtain information about the processing of your personal data;
  • request access to your personal data;
  • request correction of inaccurate or incomplete information;
  • request deletion of your personal data where there is no legal basis for continued processing;
  • request restriction of processing;
  • object to certain types of processing;
  • withdraw your consent at any time where processing is based on consent;
  • receive your personal data in a structured, commonly used format where applicable;
  • lodge a complaint with the competent supervisory authority.

To exercise any of these rights, please contact us at:

info@zelenergija.me

Before responding to certain requests, we may ask you to verify your identity in order to protect your personal data.

9. International Data Transfers

Our business may use cloud-based services, software platforms, or technical infrastructure whose servers are located outside Montenegro.

Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are implemented in accordance with applicable data protection legislation.

10. Third-Party Services

To operate our website and provide our services, we may use third-party service providers, including but not limited to:

  • Shopify;
  • Google Analytics;
  • Google Tag Manager;
  • Google Ads;
  • Meta Pixel;
  • payment processors;
  • delivery service providers;
  • CRM systems;
  • email service providers;
  • website security services.

These providers may process certain technical or personal information in accordance with their own privacy policies and applicable legal requirements.

We encourage users to review the privacy policies of those third-party providers.

11. Cookies

Our website uses cookies and similar technologies to:

  • ensure the proper operation of the website;
  • remember user preferences;
  • analyse website traffic;
  • measure advertising effectiveness;
  • improve user experience.

Further information is available in our separate Cookie Policy published on this website.

12. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security measures, or content of external websites.

Users access such websites entirely at their own discretion and risk.

13. Children's Privacy

This website is intended for individuals who are at least 18 years of age.

We do not knowingly collect personal data from children without the consent of a parent or legal guardian where such consent is required by law.

If we become aware that personal data has been collected from a child without an appropriate legal basis, we will take reasonable steps to delete such information.

14. Changes to This Privacy Policy

We reserve the right to amend or update this Privacy Policy at any time.

The latest version will always be published on our website.

Your continued use of the website after any changes become effective constitutes your acceptance of the updated Privacy Policy.

15. Contact Information

Zelena Energija ZFOS DOO

Website: https://zelenergija.me

E-mail: info@zelenergija.me

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us using the details provided above.

We will respond within a reasonable period in accordance with applicable legal requirements.