Refund policy

This Return and Warranty Policy governs the return, exchange, and warranty service procedures for solar power equipment purchased from our company. We operate in full compliance with the Consumer Protection Act of Montenegro (Zakon o zaštiti potrošača).

1. Right to Withdraw from the Purchase (14-Day Cooling-Off Period)

In accordance with the legislation of Montenegro, if you are an individual consumer (end customer), you have the right to withdraw from the purchase agreement and return unused goods within 14 calendar days from the date of receipt without providing a reason.

Conditions for Returning Goods in New Condition

  1. Product Condition
    The equipment must not show any signs of installation, electrical connection, use, mechanical damage, scratches, or any other evidence of operation.
  2. Complete Package
    The product must be returned in its original factory packaging, including all seals, labels, protective films, technical documentation, manuals, and accessories.
  3. Proof of Purchase
    A fiscal receipt (fiskalni račun) or another official proof of purchase must be provided.

2. Exceptions and Non-Returnable Products

Returns of goods in new condition are not accepted in the following cases:

  • The equipment has already been installed, connected to the electrical network, or integrated into the property's energy system.
  • The product was imported, manufactured, or modified according to the customer's individual order or specifications (for example, custom-designed mounting structures, cables cut to the required length, or other tailor-made engineering solutions).
  • The purchaser is a legal entity or sole proprietor. Business-to-business (B2B) transactions are governed by the Law on Obligations (Zakon o obligacionim odnosima) and the terms of the supply agreement.

3. Return Procedure

Please send a preliminary return request to:

info@zelenergija.me

Your email should include:

  • Order or receipt number;
  • Product name;
  • Reason for the return (optional).

Once your request has been reviewed, we will provide return instructions and the address of our warehouse in Montenegro.

Important: All transportation, shipping, and (where applicable) dismantling costs for returning goods in new condition are the responsibility of the Buyer. Products returned without prior approval will not be accepted.

4. Damaged Goods, Defects, and Warranty Claims

Please carefully inspect the equipment upon delivery.

  • If the product is damaged during transportation:
    Take photos and/or videos of the damage in the presence of the courier or driver and contact us immediately at info@zelenergija.me.
  • If a hidden manufacturing defect is discovered:
    The equipment is covered by the official manufacturer's warranty. If a malfunction occurs during normal operation, we will arrange a technical inspection to determine the cause of the failure.
  • If the defect is confirmed as a warranty case, the equipment will be repaired or replaced free of charge within the time limits established by applicable law.
  • If the defect results from improper installation, unauthorized modifications, or failure to follow the installation or operating instructions, the warranty becomes void.

5. Refunds

Once the returned equipment has been received at our warehouse, our specialists will inspect its technical condition and verify that it meets the return requirements.

  • If the return is approved, the refund will be issued to your original bank account or payment card within 10 business days.
  • The time required for the funds to appear in your account depends solely on the processing procedures of your bank and generally does not exceed 15 business days.
  • If you have any questions regarding returns or warranty service, please contact us at:

info@zelenergija.me